What's the difference between the free and paid tools?
The free assessments give you an instant score and a general picture of where you stand.
The paid diagnostics are deeper — more questions, four scored dimensions, and a personalised AI-generated
report built specifically from your answers.
How quickly do I get my results?
Free assessments show results instantly on screen. Paid diagnostics generate your full
report within 30–60 seconds of payment — the AI builds it from your specific answers in real time.
Is this relevant if I'm based outside Singapore?
Yes. The diagnostics are built for ASEAN businesses across Singapore, Malaysia, Hong Kong,
Indonesia, Thailand, and beyond. The reports include ASEAN market context and benchmarks.
What happens after I complete a paid diagnostic?
You receive your full report instantly. You can also request a follow-up conversation with
Hitan directly from the report page — there's no obligation, but the report often surfaces things worth
talking through.
Can I get a refund if I'm not satisfied?
The reports are generated and delivered instantly, so refunds are assessed case by case. If
you're not satisfied with your report, contact hello@scaleasean.com and we'll make it right.
Do the paid diagnostics replace a consultation with Hitan?
No — they're complementary. Many people find the diagnostic a useful starting point before
a call because it surfaces specific issues to discuss. Others use it as a standalone sense-check.