ScaleReady MSP Diagnostic

You'll see your score before any payment is required.

Section A · Financial Health

Do you know where your money is actually going?

Most MSPs have healthy revenue but unclear margins. These three questions establish your financial clarity.

Question 1 of 15

Do you know which clients are actually profitable?

Not just which pay the most — which ones make you money after time and cost to serve.

Yes — I review margin by client at least quarterly

I track overall revenue but not profitability per client

No — I work on gut feel

Question 2 of 15

How do you set your prices?

Pricing by gut feel is one of the most common and costly habits in MSPs at growth stage.

Based on cost to serve plus a target margin

Based on what the market seems to charge

Based on what clients will accept — I adjust per deal

Question 3 of 15

What is your current net margin?

20% or above

10–20%

Below 10%, or I don't track it

Section B · Owner Dependency

Could your business survive without you?

Owner dependency is the single most common scaling blocker across ASEAN MSPs.

Question 4 of 15

Could your business operate normally if you were unreachable for two weeks?

Yes — my team handles it

Partially — some things would slip

No — key decisions and client issues would stall

Question 5 of 15

Which decisions can only you make in your business right now?

This is about day-to-day decisions, not just major ones.

Most operational and client decisions still come to me

Major decisions come to me, but day-to-day is delegated

My team handles almost everything without me

Question 6 of 15

Do you have a second-in-command who could run the business if needed?

Yes — someone is ready now

There is someone but they are not quite ready yet

No — I am the only person who could do it

Section C · Service & Pricing Structure

Are your services packaged for margin — or for convenience?

How you package and price determines whether growth makes you more profitable or just busier.

Question 7 of 15

How are your services structured for clients?

Clear tiers — clients choose a package and know what's included

Mostly packaged but frequently customised per client

Almost everything is bespoke and scoped from scratch

Question 8 of 15

When did you last review and adjust your pricing?

In the last 12 months

1–3 years ago

I honestly cannot remember

Question 9 of 15

What is your client retention rate?

90% or above

70–90%

Below 70%, or I don't track it

Section D · Growth & Sales

Is growth something you drive — or something that just happens?

Referral-only growth is common and comfortable. It's also a ceiling.

Question 10 of 15

How do most of your new clients find you?

Through a consistent marketing and outreach process

Mix of referrals and occasional outreach

Almost entirely word of mouth

Question 11 of 15

Do you have clear visibility on revenue likely to close in the next 90 days?

Yes — I have a clear view of what is coming

Roughly — but it is not tracked formally

No — new business tends to arrive unpredictably

Question 12 of 15

Who is responsible for winning new business in your company?

At least one person focused on this full time

I do it myself alongside running the business

Nobody specifically — we rely on inbound and referrals

Section E · Operations & Context

A few final questions to complete your picture.

These help calibrate your results to your actual stage and situation.

Question 13 of 15

How documented are your core service delivery processes?

Comprehensive SOPs the team follows consistently

Partial — some things written down, others not

Minimal — most knowledge lives in people's heads

Question 14 of 15

How many people are on your team?

Just me

2–5 people

6–15 people

16–50 people

50+ people

Question 15 of 15

What is your single biggest challenge right now?

Be honest — this directly shapes your Priority Fix section.

Winning new clients

Delivering quality service without burning out the team

Improving margins and profitability

Reducing my personal workload and dependence

Hiring and keeping good people

Your ScaleReady Score

/100

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Financial Clarity

—/100

Operational Independence

—/100

Service Packaging

—/100

Growth Readiness

—/100

Unlock Your Full ScaleReady Report

Your score tells you where you stand.
Your report tells you what to do about it.

Built from your specific answers — not a generic template. Delivered instantly after payment.

All four sub-scores with personalised interpretation
Your Priority Fix List — top 3 issues ranked with first actions
Owner Dependency Check — honest, specific to your answers
ASEAN market context — how you compare regionally
90-Day Focus Plan — one goal per month, clear and actionable

One-time payment — $97 USD

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Find out exactly what's holding your MSP back — and what to fix first