Section A · Financial Health
Do you know where your money is actually going?
Most MSPs have healthy revenue but unclear margins. These three questions
establish your financial clarity.
Question 1 of 15
Do you know which clients are actually profitable?
Not just which pay the most — which ones make you money after time and cost to serve.
Question 2 of 15
How do you set your prices?
Pricing by gut feel is one of the most common and costly habits in MSPs at growth
stage.
Question 3 of 15
What is your current net margin?
Section B · Owner Dependency
Could your business survive without you?
Owner dependency is the single most common scaling blocker across ASEAN MSPs.
Question 4 of 15
Could your business operate normally if you were unreachable for two weeks?
Question 5 of 15
Which decisions can only you make in your business right now?
This is about day-to-day decisions, not just major ones.
Question 6 of 15
Do you have a second-in-command who could run the business if needed?
Section C · Service & Pricing Structure
Are your services packaged for margin — or for convenience?
How you package and price determines whether growth makes you more profitable or
just busier.
Question 7 of 15
How are your services structured for clients?
Question 8 of 15
When did you last review and adjust your pricing?
Question 9 of 15
What is your client retention rate?
Section D · Growth & Sales
Is growth something you drive — or something that just happens?
Referral-only growth is common and comfortable. It's also a ceiling.
Question 10 of 15
How do most of your new clients find you?
Question 11 of 15
Do you have clear visibility on revenue likely to close in the next 90 days?
Question 12 of 15
Who is responsible for winning new business in your company?
Section E · Operations & Context
A few final questions to complete your picture.
These help calibrate your results to your actual stage and situation.
Question 13 of 15
How documented are your core service delivery processes?
Question 14 of 15
How many people are on your team?
Question 15 of 15
What is your single biggest challenge right now?
Be honest — this directly shapes your Priority Fix section.
Operational Independence
—/100
Unlock Your Full ScaleReady Report
Your score tells you where you stand.
Your report tells you what to do about it.
Built from your specific answers — not a generic template. Delivered instantly after
payment.
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All four sub-scores with personalised interpretation
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Your Priority Fix List — top 3 issues ranked with first actions
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Owner Dependency Check — honest, specific to your answers
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ASEAN market context — how you compare regionally
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90-Day Focus Plan — one goal per month, clear and actionable
One-time payment — $97 USD
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