Free MSP Scalability Assessment

Is your MSP ready to scale — or just getting busier?

12 questions. Instant score. A clear picture of where your business stands and what's holding it back.

2 minutes Instant results No payment required

This assessment gives you an honest Scalability Score based on where your MSP actually is today — across financials, operations, service structure, and growth. Used by MSP owners across ASEAN.

Question 1 of 12

How many people are on your team?

Just me (solo)

2–5 people

6–15 people

16–50 people

50+ people

Question 2 of 12

Do you have documented service delivery processes?

Yes — comprehensive SOPs for everything

Some documentation, but incomplete

No — it's all in people's heads

Question 3 of 12

How confident are you in your pricing strategy?

Very confident — data-driven and profitable

Somewhat confident — could be better

Not confident — I feel like I'm undercharging

Question 4 of 12

Do you track client profitability?

Yes — regularly review P&L per client

Sometimes, but not systematically

No — just overall revenue

Question 5 of 12

What's your current net margin?

20%+ (healthy)

10–20% (okay)

Less than 10%, or I don't know

Question 6 of 12

How would you describe your operations right now?

Smooth and scalable

Functional but strained

Chaotic and firefighting daily

Question 7 of 12

Do you use a PSA (Professional Services Automation) tool?

Yes — fully integrated and utilised

Yes, but underutilised

No — using spreadsheets or email

Question 8 of 12

What's your client retention rate?

90%+ (excellent)

70–90% (okay)

Below 70%, or I don't track it

Question 9 of 12

Can your business run without you for a week?

Yes, easily

Maybe, with some issues

No — I'm the bottleneck

Question 10 of 12

How do you acquire new clients?

Systematic marketing and sales process

Mix of referrals and some outreach

Pure referrals and word of mouth

Question 11 of 12

Do you have clear service packages or tiers?

Yes — well-defined tiers with clear inclusions

Sort of — but customised per client

No — everything is custom

Question 12 of 12

What's your biggest challenge right now?

Finding new clients and sales

Delivering quality service at scale

Improving margins and profitability

Hiring and retaining talent

Your MSP Scalability Score

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Want the full picture?

Your score shows where you stand.
The ScaleReady Diagnostic shows what to do about it.

A deeper 15-question diagnostic with four scored dimensions, a prioritised fix list, an owner dependency check, and a 90-day action plan — all personalised to your answers and delivered instantly.

Four scored dimensions — not just one overall score
Priority Fix List — top 3 issues ranked with first actions
Owner Dependency Check — honest assessment of your bottlenecks
90-Day Focus Plan — one clear goal per month

Get the Full Diagnostic — $97 →

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